Letter to Phil Schoonover of Circuit City
Yesterday, I had an experience I felt was worth sharing and definitely worth sending a message to Phil Schoonover of Circuit City. I am actually a proponent of customer interaction and response when it comes to the service industry. If a company is doing a good job, the company should know it. If they do a bad job, they should also be told. Below is the letter I am writing to the CEO of Circuit City. Good Day Mr. Schoonover, My name is N8ivWarrior and I was a potential customer in your store in 814 in Woodbridge, Virginia last night, December 28, 2006 at 5:30PM. I realize this letter may look long and laborious, but I wanted to make sure you understood my entire customer experience in your store. Last night, I wanted to buy a DVD player for my mother-in-law. She already had a DVD player, but it was unable to play DVD-R disks that were used to create home movies of her granddaughter's Christmas day. My family actually lives in Illinois so this was the only way she was going to see h