"If it ain't broke, don't fix it" is Wrong
But John, why are you fixing something that isn't broken? Let's start with the perception that it isn't broken to begin with. Everything is broken in some way or another. That is why we have innovations. If it worked perfectly, why is the next big thing better? Is it faster? Does it integrate into something better? OK, so how did I get on this subject? I am at a Forrester conference and some of the eye opening things brought to light was that business is constantly needing to innovate to survive. All of the IT processes and technologies are constantly changing. How people interact with those technologies is also changing. The day of the telegraph is long gone and that wasn't "broken" either. The telephone replaced it...and now, the computer is replacing the telephone. So the 30 year evolution of IT departments needs a makeover. The technology has changed. The processes have even changed. But how do we take IT from working in the basement answer calls and