Hancock Fabrics Code of Business Conduct

Ms. Aggers,

My name is John and being male, I rarely step into fabric stores. My 16 year old daughter Sydni, is a sewing fiend and has made dresses for her many friends and her own prom dress. She intends to graduate high school next year and attend a Columbia College Chicago. We are very proud of who she is and where she is going.

She took her first job ever with Hancock Fabrics in Joliet, IL as a part time inventory person for a short two day stint, May 15 and 16. She worked hard to help finish inventory a day earlier than expected. She worked for 10 hours at $7 per hour. She was thrilled with the job even if it was for a short two days. After coming home exhausted, she had to prepare for school the following day.

A week after finishing the inventory job, she called the store to ask about when she would be paid for her work. She was informed that she would be able to pick up her paycheck the Friday after Memorial Day.

Today, we went by the store so Sydni could grab her check. My daughter was taken into the back of the store and about 10 minutes later, a woman came out of the back to talk on her cell phone about Sydni’s paycheck. I overheard a good portion of this side of the conversation and key words such as “I am sure Sydni will understand,” and “Oh” were uttered believed to be Nancy.

After returning to the back, Sydni came out and informed me that they “lost her in the system” due to “technical difficulties.” The soonest she would be able to receive the paycheck she was already suppose to have is the 14th of June. This is when Sydni is suppose to be out of town with the money she made from Hancock Fabrics.

I am writing this to allow you a chance to respond and make the issue right. What would you do if this was your daughter? What would you do if your paycheck was lost because of “technical difficulties?”

I understand that Hancock Fabrics is in Chapter 11, and understand the tremendous strain you must be under to make sure the debts your company accumulated are paid. But a person’s paycheck, whether it is an inventory person for two days or the CEO, should never be jeopardized. If Business Conduct and Business Ethics are of such vital importance as you say, I would think that an employee’s paycheck would rate at the top of the list of items to rectify as soon as possible.

Thank you for your understanding,

N8ivWarrior

EDIT: Sydni received cash the following day for her pay.

Comments

Nirek said…
wow john! your customer/client feedback letter are highly influential. I appreciate the optimism in the words of criticism!

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