Would you like fries with that...dude?

Tonight I had an adventure with the kids to White Castle for dinner. The Queen is ill so she stayed home. After leaving, I found out all of the kids were also sick. I am not sick...yet.

So I walked into the mini fast food restaurant and place my order to the tall geeky looking kid behind the counter. While placing my order I was greeted with the question "Dude, would you like fries with that?" OK, maybe I too am sick...did he address me as "dude?" I then scanned the back area for the adult amongst the group. Nope...the sign clearly states Ashley is the crew manager on duty. Ashley is the high schooler behind the counter with the leather choker around her neck. As we were leaving, I half expected her to say "Oh my gawd, was your food OK or what?"

Have we butchered customer service and quality so much that we need to butcher the English language as well?

My next call to the bank:

Bank teller 1(In a male teenage thug voice): "Yo, Wassup, this is tha bank"
Me: "Hi, My name is N8ivWarrior. I would like to transfer my funds from my savings account to my checking account."
Bank teller 1: "Um, OK. Can ya hold on just a sec? I need to have another teller help you."

Meanwhile, I am thinking, why did you answer the phone if you were too busy?

Bank Teller 2(in the cutesy teenage girl voice): "hellllloooo? Is someone helping you?"
Me: "Hi, My name is N8ivWarrior. I would like to transfer my funds from my savings account to my checking account."
Bank Teller 2: "Oh, I am so sorry. I meant to pick up the other line. (with hand over phone) Dude, which line was my girl on?"
Bank Teller 1: "Line uno"

I get hung up on.

What happens when these people start working in our government offices, corporations and fast food chains? Oh wait...they are already in the fast food chains. Is our youth so tied up with their own lives that they cannot think about the customers? When did we lose the "customer is always right" mentality?

When the youth walk into a fast food restaurant themselves, do they think the customer service is acceptable? or do they feel that the people behind the counter need to pay a little more attention and have some more respect?

This brings me to my point (as I almost always have one). Let's give them the same customer service they give us! The next time you see that same kid walk into the auto repair center give them a taste of their own medicine.

You: "Sup?"
Teenage Cashier at White Castle: "Dude, I need my car fixed."
You: "Sweet! Chill a sec. Be right back."
Teenage Cashier at White Castle: "That's cool."

You leave for about 20 minutes.

You: "Sup?"
Teenage Cashier at White Castle: "My car?"
You: "Oh yeah, right. Um, you need to talk to the guy over there. He actually works here."

Well, you could do that if you are vengeful or feel the need to teach someone a very necessary lesson.

Did you know...

Ivory bar soap floating was a mistake. They had been overmixing the soap formula causing excess air bubbles that made it float. Customers wrote and told how much they loved that it floated, and it has floated ever since.

Comments

Anonymous said…
Ya know N8 we were talking about the lack of service today... and they do think it is acceptable. It frost my cookies when I step into a grocery store to listen to the cashier and bagger discussing who the "did" over the weekend...argggg
Anonymous said…
I have so ran into teens that talk like that no matter where they work and I like ummm hate it, umm k.
I can't understand why they can't talk english, I can understand it if you are talking to your friends on yahoo or msn but NOT at work, sheesh ummm k, cus ummm like idk but it's just ummkbye
Anonymous said…
Did you file a complaint at the branch? It might have helped brush up their customer service.

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